Q1. |
Why should I select a Grade A1 Central Monitoring Station?
By selecting a Grade A1 Central Monitoring station you can be assured that the monitoring station has gone through the rigorous requirements of Australian Standards AS2201.2 and has been certified by ASIAL to meet these standards.
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Q2. |
What types of monitoring do you do? And do you cover all of Australia?
Rontech provides Digital Communicators (Diallers, GSM), Multi Path (IP, GPRS, PSTN), Securitel®, and Video verification formats and yes, we provide an Australia wide back to base alarm 24 hour monitoring service.
Rontech Security can assist you if you are seeking video monitoring, alarm monitoring, security monitoring, 24 hour monitoring, GPRS monitoring, Multipath monitoring, and Grade A1 monitoring.
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Q3. |
How often should I have my Intruder Alarm system checked and how often should I change the back-up battery?
Australian standard AS2201.1 requires that your Intruder Alarm security system be maintained once per year as a minimum with no more than thirteen months between visits. We recommend that your back-up battery is replaced every 2 years.
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Q4. |
If my security system alarms how long should my external siren and strobe sound for?
The Environment Protection Authority (EPA) requires that an external siren only sounds for ten (10) minutes in a twenty four hour period but an external strobe light can be continuous until reset.
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Q5. |
Will my insurance company give me a discount if I have an intruder alarm system installed?
It will depend on the Insurance Company, but most of the Insurance companies will provide a discount on your policy. Whilst insurance companies will generally recognise this added protection, it should be noted that some companies will insist on Multipath, or Securitel® formats before providing a discount.
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Q6. |
Can your company provide after hours emergency service response'?
Yes, Rontech can provide service technicians 24 hour 7 days a week, Australia wide coverage.
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Q7. |
What is remote video verification? And can Rontech provide it?
With the combination of an Intruder Alarm and CCTV surveillance system, alarm verification can be achieved by transmitting a video file directly to our remote central monitoring station. This file can then be viewed and actioned accordingly by our monitoring operators.
Rontech Security provides Video Verification Monitoring. |
Q8. |
What happens if I cannot be contacted when my alarm goes off?
It is Rontech's standing policy that if a client's recall personnel are not available we will contact a patrol service to check the exterior of the premises.
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Q9. |
Can Rontech supply access cards and card access accessories for my Access Control system?
Yes, Rontech can supply access control cards and accessories for a wide range of access control system as well as providing service and maintenance.
Some of the access cards and accessories include: Lanyards, retractable key card holders, PVC card holders, card ID printers and ribbons, magnetic swipe cards, proximity cards, proximity keyfobs, smart cards and vehicle proximity devices.
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Q10. |
Is lighting important when considering CCTV surveillance cameras?
Good lighting is essential when considering a CCTV system. Care must be taken with the selection of cameras for its light sensitivity and lens type. Without correct lighting your expensive CCTV surveillance system will be useless. Infra red illuminators are available to assist in poorly lit areas providing a night vision capacity to your video surveillance camera.
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Q11. |
Why should I choose a security company that is an ASIAL member?
ASIAL is the spokesperson and self-regulatory body of the Security Industry and its membership requirements inherently involve a high level of business ethics, standards and industrial award compliance. The benefits of selecting an ASIAL member as your security provider are that they can provide you with the peace of mind in knowing that the level of electronic security they deliver meets industry standards and code of ethics.
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Q12. |
What are some of the security risks of an "Alarm Only" Monitored Intruder Alarm System?
Insurance companies may not pay claims on "Alarm Only" monitored type alarm systems. You cannot prove that your Intruder Alarm system was "armed" or switched "on" at the time of the security breach. Rontech Security offers comprehensive security and monitoring solutions for clients' seeking professional protection.
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Q13. |
What kind of security techniques does Rontech provide?
Rontech Securities in general provides various kinds of security services using different Alarm Systems, Security Systems and Security Cameras, thus providing security solutions to sectors like Commercial, Government Industrial, Residential and Retail to name a few.
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Q14. |
Can Rontech Security provide a 24/7, Australia wide emergency service response?
Rontech Security provides service technicians 24 hour 7 days per week, Australia wide. Our security technicians frequently service clients in Sydney, Melbourne, Canberra, Brisbane, Adelaide, Hobart, Perth, Darwin and smaller regional centres to ensure that their security systems are fully operational.
Our service covers New South Wales, Victoria, ACT, South Australia, Queensland, Tasmania, Western Australia, and the Northern Territory, no matter where your premises is within Australia.
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