Protecting your privacy
At Rontech Security Industries Pty Ltd, we are committed to protecting your privacy by keeping personal
information secure from unauthorised access, use or loss. Our company takes all reasonable steps in order to comply with the Privacy Act 1988 (Cth)
and will apply the National Privacy Principles contained in the Privacy Amendment (Private Sector) Act 2000.
and to protect the privacy of the personal information that we hold.
Rontech Security Industries Pty Ltd appreciates the importance of confidentiality in our dealings, in the way we collect, use and dispose of personal information that comes into our possession.
What information is collected?
Rontech Security Industries Pty Ltd may collect, hold and use the following personal, client or prospective client information:
- Your name
- Your address
- Your telephone, facsimile, e-mail details
- Your authorised recalls name, telephone details for monitoring services
- Your account details
- Your credit card details
- Your date of birth
- Your occupation
- Consumer information (that is to collect and use consumer credit information about the client to assess an application for credit.)
- Commercial credit information (that is to collect and use commercial credit information about the client to assess an application for credit.)
- Collection of overdue payments (that is to collect and use a credit report about the client provided by a credit reporting agency to collect overdue payments from the client.
- Exchange of information between credit providers (that is to collect from and use or disclose to another credit provider any information about the client’s worthiness, credit standing, credit history or credit capacity.
Why is the information collected?
- As part of a credit application
- To process accounting information
- To provide a means of communication between service providers and the client
- To provide security-related services to the client
- To provide security-related products to the client
- To process payments
- Any purposed required by law.
What happens to the information?
Security records are stored in a safe manner with restricted access.
Some information is also stored on computer systems. Computer stored information allows all staff involved in providing our services, access to information easily and quickly when needed.
Rontech Security Industries Pty Ltd maintains policies with respect to access to your personal information including strict control and confidentiality over access to databases and our computer system.
Who do we disclose your personal information to?
Rontech Security Industries Pty Ltd may provide your information to its employees, agents, contractors, suppliers, and law enforcement agencies, emergency services, to authorised persons and to any organisations or bodies as required by law.
From time to time Rontech Security Pty Ltd may also access your details and forward them to organisations with whom Rontech Security Pty Ltd has a business relationship so that those organisations may provide services to you the client. This information is to be held by others as strictly confidential.
Who has access to the information?
Rontech Security Industries Pty Ltd may also provide your information to its related companies and any companies involved in a corporate or business restructure by Rontech Security Industries Pty Ltd.
How can you gain access to your information?
You have a right to access the information which Rontech Security Industries Pty Ltd holds on you. To obtain access to your personal information, you will have to provide proof of identity. This is necessary to ensure that personal information is provided only to the correct person and that the privacy of others is protected.
If you would like access to this information, for security reasons all requests must be stated in writing and only disclosure of this information will be given to authorised person(s).
How to contact us?
If you have any questions, feedback or complaints in relation to Rontech Security Industries Pty Ltd management of personal information privacy, please contact us. You can do this by writing to our Privacy Officer at:
Attention: Privacy Officer
Rontech Security Industries Pty Ltd
52 Parkhurst Drive
Knoxfield Vic 3180
Privacy Complaints
Please direct all privacy complaints to our Privacy Officer. To assist Rontech Security, if you have any questions, feedback or complaints in relation to Rontech Security Industries Pty Ltd management of personal information, please contact us. You can do this by writing to our Privacy Officer at the above address.
At all times privacy complaints will be
- treated seriously
- dealt in a strictly confidential manner
- dealt with promptly
All complaints will be acknowledged within seven (7) working days and a detailed reply given within twenty-eight (28) days. Where it is not possible to complete the investigation of a complaint within twenty-eight (28) days; then, the complainant will be advised after the twenty-eight days has elapsed with an estimated time frame when the investigation will be completed. Furthermore, you will be informed of the outcome of the complaint following the completed investigation of the complaint.
You may refer the complaint to the federal office of the Privacy Commissioner, if you are not satisfied with the outcome of your complaint.
If you have any queries or comments, or would like more information concerning Rontech Security's privacy policy,
please contact us by using this web form.
